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Student Policy

 

1. Tuition fees and frequency of lessons:

Tuition fees are charged on a monthly basis and will be auto-deducted prior to commencement of the first lesson each month. Under normal circumstances, monthly tuition fees would cover your course description whether it be 4 x 30 min, 4 x45 min, or 4 x 60 min lessons per month. Lessons in the fifth week (29th, 30th, and 31st) of each month are not mandatory, however, should you wish to have a 5th monthly lesson (when applicable) it can be arranged as preferred with additional payment.

  1. Security DepositA one-month security deposit is required to secure your lesson time(s) and teacher. Aureus Academy requires one-month (4 lessons) advanced notice for termination of lessons. This security deposit will be refunded to you with one-month (4 lessons) notice or will serve in- lieu of any remaining unpaid lessons within the one-month (4 lesson) notice. Should lessons be terminated without a 30 day advanced notice, the security deposit will be forfeited.

2. Missed lessons:

For individual lessons there will be no make up for any cancellation of lessons by the student unless given sufficient notice (a minimum of 24 hours) and supporting documents, such as a Medical Certificate. The lesson will be made up at the discretion of management and availability of the teacher. Should the instructor need to cancel a lesson, it will be replaced. This replacement will be re-scheduled accordingly to accommodate the time schedule of both parties.

  1. Make Up Lessons – All make up lessons must be completed within the 30-day notice of withdrawal, otherwise, they are forfeited at the end of the notice.

3. Student Absence Policy:

Tuition fees will be due as per normal, regardless of scheduling changes or student absence. For extended periods of absence and advanced scheduling changes, Aureus Academy will arrange make up lessons either before or after the period of absence. All efforts will be made to ensure that the student receives their entitled makeup lessons with their respective teacher. Compliance with our Student Absence policy allows the student to guarantee their time slot, and their respective teacher during periods of extended absence.

4. Public Holidays and Annual Leave:

There will be lessons conducted on the following public holidays (Good Friday, Vesak Day, Hari Raya Puasa, Hari Raya Haji, and Deepavali). If the lesson falls on a public holiday that we are closed, it will be deducted from the lesson fees or credited, if billed, to the following month.

5. Punctuality:

Students must make the effort to come on time for their lessons. There will not be any make up for any time lost. Strict punctuality is also expected of the instructor, however, should the instructor be late time will be made up accordingly.

6. Termination:

Aureus Academy reserves the right to dismiss any student due to frequent absences, disciplinary reasons, overdue tuition payments or parental non-compliance with policies and procedures listed here. Informing an instructor of intent to withdraw, or not attending classes, does not constitute withdrawal from lessons. Should a student wish to terminate his or her lessons, Aureus Academy must be given 30-day notice via email to admin@aureusacademy.com or the deposit and make up lessons are forfeited.

7. Personal Property:

Aureus Academy does not assume any responsibility for personal property (including, but not limited to clothing, cameras, cell phones, purses, wallets, vehicles, etc.) lost, damaged or left unattended on school premises and in common areas. Should any of Aureus Academy’s materials or goods be damaged by the student, the student/family is responsible for full replacement. If replacement is not made, then the remaining lessons for the month and deposit are forfeited.

8. Refund:

Aureus Academy has a strict no refund policy. Should you pay for the lessons and terminate within the same month, you are entitled to the remaining lessons but there will not be any refund.

9. Official Matters:

All official matters, regarding questions, comments, or concerns are to be communicated directly with the Administrative Office. Should there be any issues, it is best to communicate them to admin@oldsiteaureus.wpengine.com or +65 6235 6488. We appreciate, and even welcome parental input, as it allows us to serve all of our families better.

10. Liability

By signing this contract, or by making payment, the signee and all associated parties waives any responsibility for illness, personal injury, or death anywhere in the premises of Aureus Group Pte. Ltd. facilities. Aureus Group Pte. Ltd. any associated parties are not responsible for any of the above mentioned nor damage of personal goods.

11. Personal Data

By signing this document, you hereby agree that Aureus Group Pte. Ltd. (or Aureus Academy) may collect, obtain, store and process your personal data that you provide in this form for the purpose of considering your feedback as described in this Form and/or for receiving updates, news, promotional and marketing mails or materials from Aureus Group Pte. Ltd/Aureus Academy.

You hereby give your consent to the Aureus Group Pte. Ltd. and/or the Aureus Academy to:

  1. Store and process your Personal Data;
  2. Use provided Personal Data for the purposes of marketing, promotion, and updates.

In addition, your personal data may be transferred to any company within the Aureus Group Pte. Ltd. For the purpose of updating or correcting such data, you may at any time apply to the Aureus Group Pte. Ltd. to have access to your personal data which are stored by the company.

For the avoidance of doubt, Personal Data includes all data defined within the Personal Data Protection Act (2012) including all data you have disclosed to the Company in this Form.