Student Policies

Customers of Aureus Academy (“the company”) may choose from monthly, bi-annual, or annual billing plans for their enrolment. For bi-annual and annual plans, the enrolment package will automatically renew at the end of each billing cycle. Customers wishing to change their package from a bi-annual or annual plan must inform the centre team prior to the renewal date. For customers on monthly plans, tuition fees are invoiced on the 1st day of each month, with payments automatically deducted from the saved payment method (credit card) on file.   Lessons scheduled during the 5th week of a month (29th, 30th, or 31st) are prioritised for outstanding make-up credits within the validity period of the enrolment package. If no make-up lessons are outstanding or pre-arranged within 30 days, the 5th week lesson will be billed to your account seven (7) days prior to the scheduled date, and cancellations for such lessons will be treated as make-ups once billed.  

A one-month security deposit (equivalent to four lessons) is required upon enrolment at Aureus Academy. To terminate lessons, customers must submit written notice via email to their respective centre at least 30 days in advance. The deposit may be used to offset any unpaid lessons during the notice period, with the balance refunded to the customer if applicable. Failure to provide the required notice will result in the forfeiture of the deposit. Please note that informing your instructor or discontinuing attendance does not constitute official withdrawal.

Aureus Academy reserves the right to dismiss any students due to frequent absences, disciplinary reasons, overdue tuition payments, or parental non-compliance with policies and procedures listed here. If a student wishes to terminate lessons, Aureus Academy must be given a 30-day notice via email to your centre, or the deposit will be forfeited.

If you wish to downgrade your enrolment from a 60- or 45-minute lesson to a 45- or 30-minute lesson, the change will take effect 30 days after the requested date. All enrolment change requests must be submitted via email to the respective centre team.

 

As part of the Aureus Interactive programme, all essential learning materials—including books, applications, and digital resources—are fully included with your enrolment. Students will be eligible to redeem the next set of materials only upon completing each designated Adventure or Grade to ensure appropriate progression through the curriculum. All students enrolled at Aureus Academy are required to use the Aureus Interactive materials as part of their lessons. Alternative curricula, external methods, or personalised lesson structures outside of the Aureus Interactive framework will not be permitted. To maintain the integrity of this all-inclusive approach, a material change fee of $49 will apply if a student decides to switch instruments. This fee covers the issuance of a new set of instrument-specific resources. In the event that any books or materials are lost or damaged, replacements must be purchased at retail price.  

If you wish to transfer your enrolment from one Aureus Academy centre to another, a new enrolment and deposit may be required, and the previously charged deposit will be refunded once the new enrolment is created.

For individual lessons, a minimum of 4 hours notice is required for cancellations to qualify for a make-up lesson. If a student cancels a lesson with less than 4 hours notice, supporting documents such as a Medical Certificate must be provided to receive a make-up credit. Group lessons also require a minimum of 4 hours notice for consideration of a make-up lesson, and any make-up must be of the same type as the original lesson; otherwise, the lesson will be forfeited. In the event a teacher cancels a lesson, regardless of the reason, the lesson will be replaced rather than prorated. The replacement lesson will be rescheduled at a mutually convenient time for both the student and the teacher.

Tuition fees will be due as normal, regardless of scheduling changes. For extended periods of absence and advanced scheduling changes, Aureus Academy will arrange makeup lessons either before or after the period of absence. Compliance with our Student Absence Policy allows the student to guarantee their time slot and respective teacher during periods of extended absence.

Lessons will be conducted on the following public holidays (Good Friday, Vesak Day, Hari Raya Puasa, Hari Raya Haji, and Deepavali). If the lesson falls on a public holiday when we are closed, it will be cancelled  and added to your account as a makeup credit. If the teacher takes annual leave, lessons will be made up either before or after the leave period using the standard makeup lesson policy.

In the event of a government-mandated temporary facility closure (e.g. a default work-from-home arrangement or reduced mall capacity), lessons at Aureus Academy will electively transit to online lessons. All efforts will be made to ensure that the lessons are transited seamlessly.

In the event lessons are cancelled in advance, lessons can be made up on another day and time with the teacher. Make-up lessons must be completed within 3 months (90 days) of the cancelled lesson, after which they will be forfeited. If the original instructor is unavailable, the customer may choose to schedule the make-up lesson with another teacher. All outstanding make-up lessons must be completed before the 30-day withdrawal notice period ends; otherwise, they will be forfeited.  

Make-up lessons do not replace paid lessons and cannot be used to extend the enrolment period beyond the final date of withdrawal. Please note that make-up credits are strictly non-transferable and may only be used by the actively enrolled student to whom the original lesson was assigned. Make-up lessons cannot be utilised for siblings, family members, or any other individual who is not actively enrolled at Aureus Academy.

Students may choose to enrol in the Aureus Interactive certification track at any point during their enrolment. Once enrolled, students will be automatically billed for the next grade’s certification upon successful completion of their current grade and the commencement of lessons for the subsequent level. It is the student’s responsibility to adequately prepare and meet the requirements necessary to pass the certification. During the process, the teacher will assist by recording the student’s performance pieces during lessons and submitting them through the Aureus Centre App (ACA) for examiner review. By enrolling in the certification track, you consent to your teacher recording and uploading your performances on your behalf for this purpose. In the event that a student does not pass the certification, they will be given the opportunity to resubmit their performance for a second review.

To enhance your child’s learning experience and support ongoing training and quality assurance efforts, occasional lesson recordings may be conducted using in-studio cameras. By enrolling at Aureus Academy, you confirm your consent for these recordings to be used in a variety of ways which include, but are not limited to, sharing  progress updates directly with the student’s parents and for internal training and quality control purposes. All recordings will be managed in accordance with our privacy policy which is in line with prevailing law. Further and in addition, Aureus Academy may introduce the option to livestream lessons in the future to allow real-time observation by parents or for internal review. In such cases, recordings and live observation may occur through the livestream platform under the same consent and privacy conditions outlined above.

Students and accompanying individuals are expected to treat all Aureus Academy property and facilities with care and respect. In the event that any company property—including but not limited to studio equipment, touchscreen devices, television displays, or furnishings—is damaged due to misuse, negligence, or inappropriate behaviour, the responsible party may be held liable for the cost of repair and/or replacement. Determination of liability and compensation will be at the sole discretion of Aureus Academy, following a review of the circumstances surrounding the incident.  

Music practice outside of lessons in the company studios is not permitted unless a company employee is present in the room or a paid lesson session has been formally booked. This policy ensures the safety of all students, the proper use of facilities, and the preservation of our studio equipment.  

Aureus Academy does not assume any responsibility for personal property lost, damaged, or left unattended on school premises and in common areas.  

All materials provided to students as part of the Aureus Interactive programme including but not limited to books, digital content, and proprietary applications are the intellectual property of Aureus Group Pte. Ltd exclusively. These materials are strictly for personal educational use and may not be copied, reproduced, distributed,  shared or disseminated in any manner inconsistent with the purpose herein or used for any other purpose without prior written consent from the company. Any unauthorised duplication or sharing of these materials is a violation of the intellectual property rights of Aureus Group Pte. Ltd. and may result in legal action.

All tuition fees including prepaid amounts are strictly non-refundable under any circumstances. Customers should refer to these Terms for the arrangements to be made in the event of (a) a change of instructor or instrument, (b) make-up classes, (c) downgrading to shorter lessons or (d) government-mandated facility closures. If you pay for lessons and terminate within the same month, you are entitled to the remaining lessons, but there will be no refund.  

By using our services, you acknowledge that all use of our services and attendance at our premises is undertaken at your own risk and at the risk of any accompanying individuals. Aureus Group Pte. Ltd. and its subsidiaries, including any affiliated or related business entities operating under separate business registration numbers, will not be held liable for any claims, costs, damages, or liabilities arising from your use of our services or presence at any of our locations. To the fullest extent permitted by law, Aureus Group Pte. Ltd. and its subsidiaries disclaim all liability for direct, indirect, incidental, special, or consequential losses, including but not limited to personal injury, property damage, or death, however caused.  

In the event that the centre in which you are enrolled transitions to new ownership or is restructured as a separate entity under the Aureus Group umbrella, all entitlements—including prepaid lessons, lesson credits, and other enrolment benefits—will be transferred to the new managing entity. This ensures the continuity of your enrolment and uninterrupted access to our services, in line with our commitment to educational excellence.  

Our Aureus App gives you full access to your parent account, including your personal details, case management, billing, and schedule. You hereby agree that subject to the provisions of the Personal Data Protection Act 2012 (the “PDPA”), Aureus Group Pte. Ltd. (or Aureus Academy) may collect, obtain, store, and process your personal data that you provide for considering your feedback or receiving updates, news, promotional and marketing mails or materials You give your consent to Aureus Group Pte. Ltd. and/or Aureus Academy to:

I: Store and process your personal data.
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II: Use provided personal data for the purposes of marketing, promotions, and updates.

In the event that you terminate your lessons, your Aureus Interactive enrolment data—including your lesson history, progress, and certification records—will be securely retained for a period of up to 12 months. This allows returning students to resume their learning journey without losing prior progress, particularly in cases such as extended breaks during school holidays. Similarly, if you change instruments or enrolment types, your previous instrument’s learning history will also be preserved for up to 12 months in case of re-enrolment or reinstatement. After this retention period, all inactive enrolment data will be permanently deleted at the discretion of Aureus Academy in accordance with our data management policies.

In addition, your personal data may be transferred to any company within the Aureus Group Pte. Ltd. For updating or correcting such data, you may apply to the Aureus Group Pte. Ltd. to access your personal data stored by the company. You further consent to the use by the company and Aureus Group Pte. Ltd. of  any photos or videos taken in the course of your enrolment with the company for marketing purposes, including Facebook, Newsletters, Website, brochures, and other mediums of marketing communication. For the avoidance of doubt, Personal Data includes all data defined within the PDPA, including all data you have disclosed to the Company.

All official matters, including questions, comments, or concerns, should be directed to the Administrative Office of your respective Aureus Academy centre, preferably via email or phone. Aureus Group Pte. Ltd. and its subsidiaries reserve the right to amend, update, or revise these Terms and Conditions at any time at their sole discretion. Any changes will be published on our official website and will take effect immediately upon publication, unless otherwise stated. Where feasible, Aureus will provide reasonable notice for material changes. Customers are advised to review the Terms periodically to remain informed. Continued enrolment or use of our services after any updates constitutes acceptance of the revised Terms and Conditions.